![]() ![]() I lead a team that helps ensure that our department follows all the rules and regulations and our platform is not used for illegal purposes. "We offer safer and better services for our customers by ensuring compliance. We also make sure to build solutions for the organization that will continue to drive greater customer adoption, delight, and retention." We act as Western Union customer advocates, driven by the mantra of how we can make our platforms/channels better for our customers. "I am part of a team that creates delightful, intuitive experiences that help our customers move money for better. It is indeed a rewarding experience to feel the global reach of our purpose." Since joining in 2017, I have been involved in various new software implementations within multiple project groups, making my accounting career path very diverse. " I am grateful for the support of my professional development, as the Accounting team offers many different specializations and opportunities. We work hard to resolve issues quickly, creating more positive experiences for our customers." My team’s priority is customer satisfaction, so we strongly value feedback. ![]() "I’ve been an Escalations Analyst since 2014, and it is life-changing to work for a company that supports my passion and core values. My teammates have shown willingness and a lot of empathy as well." "Even as a new employee, I’m happy to see how teams collaborate and guide each other, which has made it easier for me to understand our robust company tools and business processes. "For me, the main attraction is the prestige and good reputation Western Union has not only in Peru but globally as a leading company in the money transfer business." My daily challenge is offering a better version of our work and having an excellent service attitude that meets or exceeds our customers' expectations." Prepares product or service reports by collecting and analyzing customer information."I enjoy sharing knowledge and understanding that we never stop learning.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Ensuring that customers are satisfied with products or services.Maintains customer records by updating account information.Attracts potential customers by answering product and service questions and suggesting information about other products and services. ![]()
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